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Posted At: 30 November 2009 17:18 PM
Related Categories: Retailers, Social Commentary


B&Q can teach us all a thing or two. I’m not talking in terms of sales performance – indeed, they were 4.5% down in the last set of results. No, I mean when it comes to employee relations.


A few weeks ago, B&Q celebrated the birthday of its eldest employee – Mr Sydney Prior, 95. He began working for the retailer at the tender age of 76, and works as a store greeter at their store in New Malden.


In fact, over a quarter of B&Q’s store employees are over 50; I don’t know of any other retailer who can boast statistics like that, do you? It’s an especially surprising thing to hear when you have the ‘hip’ Abercrombie & Fitch’s of the world worrying about employee image so much, and one that I highly commend.


Other B&Q staff incentives include featuring them in their advertisements for the last 12 years; launching a staff bonus scheme; and dishing out some Kingfisher shares.

Its nice to see a retailer realising the important of staff incentive and motivation for a change  - and choosing to make head office staff redundant over shop floor workers – though unfortunate for the unlucky 40 or so who lost their jobs – is a refreshing response to the challenges of this tough market.

Well done B&Q – an encouragingly realistic view of the world at last.

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The opinions expressed herein are the personal opinion of the author and are not intended as statements of fact and do not represent the view of SnapShop or Pragma in any way.


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