| | Next has apologised to customers for having to cancel orders after the cost of sofas was inaccurately displayed to customers visiting its online store. According to a report in the Mail Online, a pair of sofas worth £1,198 was listed on its website for just £98.
Mail Online said internet shoppers were delighted when they discovered the blunder. The pricing error remained uncorrected for nearly six hours and was spotted by users of discount code websites.
Online customers said they had purchased two Rochelle sofas for just £98, plus delivery charges, and the money had been debited from their bank accounts, leading those involved to believe they would be getting the "deal of the century", the report said.
The company said in a statement: "For a few hours, one sofa option was shown wrongly priced on our transactional website and telephone ordering system.
"This was a genuine and unfortunate error, which we corrected as quickly as possible.
"According to our standard terms and conditions, we reserve the right to cancel an order at any time prior to dispatch.
"We are contacting all customers involved, explaining that unfortunately we will not be able to fulfil their order. We are sorry for the inconvenience and disappointment caused." |