SnapShop Retailer Directory Search
 
 
 14/04/2015Retail Week, Matthew Chapman - Only 16% of global retail chiefs say they fulfil omnichannel orders profitably  
 
 

Costs grow as retailers increase focus on ominichannel

 
 Retail Week reports that a PwC survey for JDA Software of more than 400 global retail and consumer goods chief executives found that only 16% of companies say they are able to fulfil omnichannel demand profitably, with 67% of respondents reporting growing costs as they increase their focus on selling across channels.
The chief executives said their highest costs associated with omnichannel were handling returns from online and store orders (cited by 71% of respondents), shipping directly to the customer (67%) and shipping to the store for customer pick-up (59%).
The report found the chief executives plan to invest an average of 29% of their total capital expenditures for 2015 on improving their omnichannel fulfilment performance.
Investment comes as 71% of respondents said omnichannel fulfilment is either a high or top priority for their businesses.
  
Twitter LinkedIn
Privacy PolicyTerms of Use

Pragma Consulting Limited (Part of Handley House Limited). Registered Office - One Tudor Street | London | EC4Y 0AH. Registered Number 02184185 SnapShop is Pragma’s online resource for consultancy clients for UK Retail Intelligence and is useful for conducting retail research, observing retail trends, checking financial health of UK retailers etc. SnapShop holds around 2,300 records on all the major retailers, plus some smaller, regional companies and selected online and specialist businesses, and includes a range of retail data including retailer information that is head office addresses, key contact information, stores numbers, retail locations, rental data, merchandise category searches, retailer target customer, price categorisation, customer segmentation, retail news, retail statistics, retail facts, sales density, retail articles, accounts analysis and much more. ©Pragma Consulting 2007 – 2025
Our website uses cookies. Cookies enable us to provide the best experience possible and help us understand how customers use our website.
Our site won't work without them. By continuing to use our website you accept our use of cookies. Find out more about cookies. ×