And Finally - John Lewis staff teach police politeness

Posted At: 25 January 2011 00:43 AM
Related Categories: And Finally, Retailers

Following a survey which revealed that some police officers answer mobiles while talking to people or had inapt ringtones, officers are being sent to a John Lewis department store - to learn how to be polite to the public.

Superintendent Nadeem Butt from Greater Manchester Police came up with the idea to ask the store for help because their staff are so polite. He said: "The main thing is that John Lewis treats customer service as a skill. You could be the best salesperson in the country but you still have to have regular training."

Officers from Supt Butt's force will receive their politeness training from the John Lewis store in Cheadle, Greater Manchester. They will be trained to be more professional and considerate when dealing with victims of crime and witnesses. They are being taught to spend more time listening to people, to keep victims updated on the progress of inquiries.

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