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And Finally - Cupcake rage - woman wrecks the shop

 

Posted At: 24 March 2011 12:00 PM
Related Categories: And Finally, Social Commentary

 

From cupcakes to burgers, customers are smashing restaurant staff when the service or food is not what they expect.

 

Police are examining CCTV footage to trace a woman who smashed a cup cake shop and even attacked assistants after being told that there were no more 'sweet tooth fairy cakes'(which costs £2.20 a cupcake).

 

Shop owner Sally Dodd, 43, said: 'The woman went absolutely ballistic when she was told we didn't have the cupcake flavour she wanted. She didn't even wait for us to tell her that if she waited we could bake some fresh cupcakes for her.

 

According to Alliance Boots group CEO Andy Hornby delivering “genuinely legendary” customer service standards will be vital. While importance of customer service can’t be underestimated, is it justified to smash shop assistants for non-availability of an item?

 

On the similar note, how would you rate SnapShop as a product and our customer service? Please feel free to comment.

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The opinions expressed herein are the personal opinion of the author and are not intended as statements of fact and do not represent the view of SnapShop or Pragma in any way.

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